Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table are
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill
Keep all information on player identities and gaming actions as confidentia
During training period- assist other departments in non-SEL related marketing functions such as registration- handling patron’s enquiries and ushering duties
During training period- attend to guests upon their arrival at the Casino Entrances before the Security checks- handling their inquiries- managing the queues by directing the guests to the different designated queues- interacting with the guests during the wait to enhance the guest experience at the Casino Entrance
Provide assistance to guests at the levy kiosks
Report to Security any suspicious activities they observe
Secondary School education preferred
Simple knowledge of internet usage- Microsoft word or excel program
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations- interpersonal and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift
Assistant Manager – Service Bars Gaming Floor
Apply now Job no: 493975
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House- F&B Management
Direct the casino mass gaming beverage operation according to established standards- provide excellent guest service maximize satisfaction.
Complete knowledge of all liquor brands- wine- beers- and non-alcoholic selections.
Develop interesting and balanced beverage menus and selections on a timely basis that are appropriate and responsive to the market.
Provide constructive suggestions regarding beverage preparation- presentation
Develop unique and achievable revenue initiatives.
Effectively control food and beverage costs- operating expenses- inventory levels- payroll- etc
Ensure that operations support casino marketing efforts by providing outstanding service to casino patrons during special events
Monitor and hold accountable for the direct report performance
Develop business plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
Ensure to comply all related hygiene standards throughout the areas belong to Service Bar Gaming Floor.
Maintain close liaison with all internal departments to have a good understanding of other Departments’ operational flows.
Recommend promotion and development of team members.
Proactively support and follow the instruction given by upper management.
Work with team members to minimize wastage and increase productivity and efficiency. Review operation results with the team and identify opportunities for improvement.
Ensure all cashiering procedures are in compliance with standards.
Monitor and minimize wastage of all operation related and maintain labour expense
Monitor floor operation and team member service to ensure all follow SOPs- provide extra mile with personalized service to ensure guest satisfaction.
Resolve guest complaints with service recovery in a timely and professional manner. Take personal responsibility to resolve issues.
Demonstrate MBS core values and be the role model of team members
Responsible for team member performance reviews- discipline- team member awards- payroll… etc.
Update team member schedule in “time manager” & “VR” system
Conduct training for team members.
Conduct inventories and orders food and beverage products- operating supplies.
Conduct daily pre-shift meetings.
Energetic and results oriented.
Be able to work for night shift and smoking areas.
Certificate or diploma in F&B management or extensive F&B experience.
A minimum of 1-year experience at a managerial level in a 5-star hotel or a deluxe operation.
Basic accounting knowledge.
Good leadership skills.
Fluent in English- additional languages are advantages.
Well-groomed with professional appearance.