Consultant- IT Architecture
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Consultant- IT Architecture on our IT
Architecuture team in Singapore.
Dell creates technology solutions for a changing world. Our IT Architecture
team translates our customers` business requirements into total enterprise
wide solutions. It takes deep technical knowledge to create architectura
designs that exceed service requirements. We`re skilled in analyzing th
customer`s business goals- objectives- needs and general business environmen
to create technical system solutions. Our expertise includes integratin
hardware- processes- methodologies and software into the customer environment.
Solutioning Practice Lead- IT Architecture
The Solutioning Practice Lead (SPL) is part of the Customs Services
Solutioning (CSS) for Dell Technologies Services. The Solutioning Practice
Lead acts as the subject matter expert and thought leadership advocate for
Dell Technologies Services- responsible for developing new capabilities-
managing and expanding the Support and Field Services as a custom service to
meet strategic customers` requirements.
The SPL should have deep knowledge in their area of expertise and uses this to help develop custom solutions strategies- working closely with the business partners in Support and Field Services Delivery- Product Portfolio as well as internal Presales Solution Architects.
Adapts and integrates own experience with Dell-wide strategy. Analyzes and forecasts business and market trends- translating to upsell strategies for Custom Services Solutioning group.
Work with your global practice group- as a team to identify and implement specific joint action projects intended to improve the service and value delivered to both internal and external customers.
Coordinates and approves the definition of standardized reference architectures
Influences a broad spectrum of stakeholders toward achieving business goals.
Advises and councils key leadership on the latest principles- practices- and/or technologies and their practical application
Invest time in mentoring and coaching Presales Solution Architects in your practice- getting conversant with their strengths and technical skills as well as reviewing their work product
Lead in large pursuit opportunities that require |High-Touch| Solutioning
POC or Advisor for Global/Regional Deals
Leads the design of multiple service areas or technologies within a broader services solution to drive cohesive solution including Support- Deployment- Converged and Consulting Services
Articulate & defend overall solution construct in internal & external forums (including customer executive presentations)
Assessing service delivery cost driver attributes of complex services
Participates in applicable win-loss reviews and incorporate learnings into future solutions
15+ years of relevant experience or equivalent combination of education and work experience.
5+ years of managerial/leadership experience
In-depth knowledge and experience in Technical Support and Warranty Management Services.
Proficient in multiple service areas and technologies.
Skills and experience in constructing complex service solutions in the IT services market.
Advanced understanding of services related processes and technologies.
Thorough understanding of services P&L and cash flow development and business impact.
In-depth knowledge of assessing operational risk on profitability and impacts to service delivery.
Experience in assessing service delivery cost driver attributes of complex services.
Complete understanding and ability to construct- tailor and negotiate service contracts (e.g. SOW ) for both customer engagement and partner provisioning.
Demonstrated and proven Consultative Selling- Communications- Presentation- Business/Financial Acumen- and Negotiations skills
Strong verbal and writing communications skills
Global and/or regional experience
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.
If you`re ready to lead the way in IT architecture development- this is your
opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Family: Information-Technology Global-Services Job ID: R036891