Job Description – Management Trainee- Front Office (VAA01615)Employee Status:
ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORDRanked 7th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018
Come and join our team at RC Hotels! An exciting and fulfilling career awaits!
We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station- we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments- one of Asia`s largest and award-winning Willow Stream Spa and the cutting edge event and function space- Raffles City Convention Centre.
We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success. Hand in hand with our global team- we strive to provide a safe and dynamic working environment for all.
Be a part of something big- we will love to hear from you!
Management Trainee- Front Office
The Management Trainee will grow into the role of a Guest Relations Executive or Assistant Manager at the Front Desk after a 12-months training and specializing in Front Desk Operations. Management Trainees will train in reception duties including a supervisory role of a Guest Relations Office and also in the Groups and Airline operations in Front Office. The Management Trainee will also focus on process improvements and participate in projects and assignments in enhancing the services and service skills at the Front Desk.
Upon completion of the training period- the Management Trainee will be evaluated for the role of Guest Relations Executive or Assistant Manager as a full time staff for the next 18 months.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations. responsibilities and essential job functions include but are not limited to the following:
Master the technical skills of the Front Desk Operations (eg. Opera System) Learn the tasks and responsibilities of the Guest Relations Officer- Guest Relations Executive and managerial roles Maintain high standards of teamwork with the Front Office Tea
Ensure that department standards are met through guest feedback and monitoring (eg. LQA- VOG) Participate- conduct daily briefings and roll calls and training Coordinate with all other operating departments to ensure smooth daily operations for check in and check out Co-ordinate with Reception and Duty Manager on day to day operations Coordinate and participate in meeting and greeting of VIP guests upon arrival Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum Process Improvement Team project and assignments relating to Front Office Ensure that safety- health- security and loss control policies and procedures are complied with
Qualifications:Minimum level of a recognized University Degree Sound Computer Knowledge- i.e. well versed with windows- internet explorer and words. Knowledge of
Opera would be of advantage
Read- write and
speak English fluently Analytical skills Good interpersonal and communication skills Leadership/People management skills
Shift Work (including Sundays and PHs)
Constant standing and walking throughout shift
Must be able to bend and lift heavy items
Visa Requirements: The position is only open to Singaporeans and Singapore Permanent Residents.